Help Center – NG Rewards

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Download and Update App

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If you have an iPhone and want to make your money work for you, then you will need to download the NG Rewards app. This app pays you to shop at local businesses. All you need to do is get started!

Launch the App Store
Tap the magnifying glass on the bottom right of your screen
Type in NG Rewards and tap the search button
Tap the free NG Rewards app
Tap Get

That is all! You have now downloaded the NG Rewards app.

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The NG Rewards team is always looking to provide the BEST shopping experience for its users. This means that we roll out updates regularly to fix any bugs and provide new and useful features. This is how you can update the app.

Open the App Store app
Tap Updates on the bottom of the screen
Tap the Update button next to the NG Rewards app

Have any questions about how to update the NG Rewards app? Send us a message here.

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We developed the NG Rewards to help local businesses increase their customer loyalty. The app does this by paying its users for their loyalty. Follow these steps to start getting paid!

Tap on the Play Store app
Tap on the Search icon at the top right corner of your screen
Search NG Rewards
Tap on the NG Rewards section
Tap on Install
Review the list of app permissions, then tap Accept

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Stay on top of the latest features and bug fixes of the app by keeping it updated. Follow these steps to learn how to easily update the NG Rewards app.

Open the Google Play Store
Touch the menu icon
Tap Update next to the NG Rewards app
Accept the terms of the app

Have any questions about how to update the NG Rewards app? Send us a message here.

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Creating an Account and Username

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To create an NG Rewards member account from the app:

Download the NG Rewards app from the App Store (iPhone) or Google Play Store (Android).
Once the app is installed, tap the app to open it.
Tap Sign Up, then enter your email address and tap Create an Account. You can also tap Connect with facebook to sign up with your Facebook account.
If you register with your email, create a username and password, fill out your profile info and then tap Done. If you register with Facebook, you’ll be prompted to log into your Facebook account if you’re currently logged out.

If you sign up with email, make sure you enter your email address correctly and choose an email address that only you can access. If you log out and forget your password, you’ll need to be able to access your email to get back into your NG Rewards member account.

Learn more about keeping your account secure.

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You may need to log into your account before you’re able to update your profile information.

To update your profile information, including your username and email address associated with your account:

Go to your profile.
Tap Profile.
Type in your information and tap Update (iPhone & Android).

Some profile information isn’t visible to anyone but you. This includes your email address, phone number, gender and age.

Learn what you can do if you forgot your password or can’t log in to your account. If you think your account has been hacked, learn more about what you should do.

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If a username you want is being used by an account that seems inactive, you can choose an available version of the username. You can add periods, numbers, underscores or abbreviations to help you come up with a username that’s not already in use.

To change your username, you can edit your profile.

[/vc_toggle][vc_toggle title=”What if an account is using my registered trademark as its username?”]

Trademark violations may involve using a company or business name, logo or other trademark-protected materials in a manner that may mislead or confuse others with regard to its brand or business affiliation.

What is not a violation?

Using another’s trademark in a way that has nothing to do with the product or service for which the trademark was granted is not a violation of Instagram’s trademark policy. Note that NG Rewards usernames are provided on a first-come, first-served basis and may not be reserved.

How do I report a trademark violation?

Learn more about other types of trademark violations or submit a report of a username violating your trademark.

[/vc_toggle][vc_toggle title=”I received an email that I created a new NG Rewards member account, but I didn’t sign up for a new account.”]

Most likely, someone tried to sign up for an NG Rewards member account using your email address by mistake. To remove your email from the account:

If you have an NG Rewards account, log out. Before logging out, make sure the you have access to the email address currently associated with your account. Learn how to update your email address. If you don’t have an NG Rewards account, skip to step 2.
Send us a message to let us know this wasn’t you.

You should then be able to use this email address to sign up for an NG Rewards account or add it to your existing account.

If you’re still having issues with your email or phone number, let us know.

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If you signed up for NG Rewards with your email address or phone number but you can’t remember your password, you can reset your password and log into your account.

If you’ve typed your email address or phone number correctly and see a message that an account with your email address or phone number already exists, let us know.

Keep in mind that an email address can only be associated with one NG Rewards account.

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Navigating the App

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The log in screen lets you create a new account or log into an existing account. You can also recover your password by tapping Forgot Password?

Keep in mind that when logging into an existing account, you must use the username and password for the account.

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Profile shows your bio. It’s also where you can edit your profile info and adjust your mailing address.

Get to your profile by tapping on your profile picture and then selecting Profile.

Learn more about Profile.

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Camera lets you to take photos within the NG Rewards app, and share them in Messages. Learn more about sharing photos.

Camera also allows you to scan merchant QR Codes.

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Search you can find merchants, offers, and items that you might like. You may also see curated merchants, offers, and items we think the NG Rewards community will enjoy.

Learn more about Search.

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Home shows a feed of merchants, offers, and items. You can like on merchants in your feed.

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Activity displays all of your transactions you’ve made through the app.

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To message people and merchants, tap or click on Messages and enter a search in the search bar at the top of the screen. You can choose to search for People or Merchants.

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How do I delete a conversation in Messages?

Tap Messages in the bottom of the screen.
Tap the Trash button (iOS & Android) on the conversation you’d like to delete.

Once you delete a conversation, it will no longer be visible in your inbox. Keep in mind that this only deletes the conversation for you, and that it will still appear for other people included in the conversation.

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Managing Your Account

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To add or change your profile picture:

Go to your profile and tap Profile.
Tap Change Profile Photo.
Select where you’d like to import your picture from.
Tap Update (iOS & Android).

You can take a new photo or add a photo from your phone’s photo library or Facebook. If you choose to import from Facebook, NG Rewards will use the same picture you’re already using for your Facebook profile.

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If you can’t remember your password, you can reset it using your email address. If you’re not able to reset your password this way, open the NG Rewards app for additional help.

Resetting your password using your email

To reset your password, first open the NG Rewards app. On the login screen, tap Forgot Password? below LOG IN. From there:

On Android: Enter your email, then tap Submit.
On iOS, tap Enter your email, then tap Send.

Learn more about what you can do if you don’t know your username.

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To get to your account settings:

Go to your profile and tap on your Profile Picture.
Tap Settings.

From there, you can:

View and add Payment Methods
Learn About NG Rewards

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You can log out of the NG Rewards app by going to your profile.

iPhone or Android

Go to your profile and tap on your Profile picture.
Tap Log Out.

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If you aren’t able to locate your account after entering your username:

Make sure that you’re entering your username correctly, especially if it contains repeated characters
Don’t include the @ symbol when entering your username

If you think your username was changed as a result of your account being compromised:

Check if you’ve received an email from NG Rewards notifying you that your account information was changed
Ask a friend to visit your profile and take a screenshot of your current username

Learn more about what you can do if you think your account was hacked.

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We encourage people to log in and use NG Rewards once they create an account. To keep your account active, be sure to log in and make purchases, as well as invite friends to use the app.

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Privacy and Safety Center

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Here are some things you can do to help keep your account safe:

Pick a strong password. Use a combination of at least six numbers, letters and punctuation marks (like ! and &). It should be different from other passwords you use elsewhere on the internet.
Change your password regularly, especially if you see a message from Instagram asking you to do so. During automated security checks, NG Rewards sometimes recovers login information that was stolen from other sites. If NG Rewards detects that your password may have been stolen, changing your password on NG Rewards and other sites helps to keep your account secure and prevent you from being hacked in the future.
Never give your password to someone you don’t know and trust.
Make sure your email account is secure. Anyone who can read your email can probably also access your Instagram account. Change the passwords for all of your email accounts and make sure that no two are the same.
Log out of NG Rewards when you use a computer or phone you share with other people.
Think before you authorize any third-party app.

Learn how to reset your password.

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If you think your account has been hacked or taken over, there are actions you can take to secure your account.

Check your email account for a message from NG Rewards

If you received an email from NG Rewards letting you know that your email address was changed, you may be able to undo this by using the revert this change option in that message. If additional information was also changed (example: your password), and you’re unable to change back your email address, please report the account to us.

Report the account

If you’re unable to recover your account, please report the account to us.

To report a hacked account on NG Rewards:

Send us an email at info@myngrewards.com and include your username, phone number, and email.

Once you’ve submitted your request, be on the lookout for an email from NG Rewards with next steps.

Verify your identity

Once you submit your request, you should receive an email from the Security Team at NG Rewards asking you to help us verify your identity. You’ll be asked for one or both of the following:

A photo of yourself holding a paper with a handwritten code we’ve provided you.
The email address or phone number you signed up with and the type of device you used at the time of sign up (example: iPhone, Android, iPad, other).

Once you provide information to help us verify your identity, we’ll send you specific instructions to recover your account at the secure email address you provided.

If you’re still able to log into your NG Rewards account

If you think your account has been hacked and you’re still able to log in, here are some things you can do to help keep your account secure:

Change your password or send yourself a password reset email
Revoke access to any suspicious third-party apps

If you’re having trouble accessing your account, we’d like to hear more about your experience so we can continue to improve our support options.

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